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‧In order to provide more efficient service, please browse the Q&A
below for quick answer.
‧If Q&A still does not answer your problem, please e-mail us.
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1.How to search newly-arrived books? |
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On the front page, you can browse newest books by categories or you can enter each category on the menu to get the most up-dated information. |
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2.How to search special-price books? |
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First, choose a category you like and press the【Discount】button. Then special-price books will be listed on this page. |
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3.How to search best sellers? |
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After entering each category, press【best seller】button, then best sellers will be listed on this page. |
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4.How to search Top-10 best sellers this month? |
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Entering each category’s main page, please check the bottom left hand corner. You will see the【Top.10】column . |
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5.How to use【fast search】function? |
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Global search：
You can key in any information about this title in this column, such as title、ISBN#、author, etc, and tick correct searching target, such as Title, ISBN or author. Press the【OK】button and then it will begin searching.
Notice! The fast searching engine can allow only one searching target at a time. Punctuation marks belong
to incorrect information. Do not key them in this column.
※Tips※ Ticking the correct target may minimize the searching scope and shorten searching time.
※Tips※ Ticking the correct target may minimize the searching scope and shorten searching time.
Advanced search：
If you have more than one info about your target book, you can use【advanced search】function to limit your searching scope. |
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6.there are so many searching results, how to sort them in my favor? |
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You can choose ways to sort results on searching result】page on the upper right hand.
Sorting ways include：
Published year, from old to new
list price, from low to high
list price, from high to low
Title, A toZ in alphabetical order
Title, Z to A alphabetical order
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7.Why does【shop cart】button look gray in color and can not pressed? |
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Gray【shop cart】means the book is currently out of stock. If you still eager to own this book, please e-mail us detailing the information of this book. We will try our best to help you. |
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8.Can I order this book if the in-store column shows “out of print”? |
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If in-store column shows “normal”/”O/P”, it means that there still stock in our store though the book is out of print.
If in-store column shows “out of stock/OP”, it means the book is out of print and out of stock at the same time. |
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9.I still can’t find the book I’m looking for. |
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If you search and still can’t find the book you’re looking for, please e-mail us the information of the book, we will check with the publishers/distributors and get back to you as soon as possible. |
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10.I have problem with the pricing. |
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If you have any problem with the price, please e-mail us . |
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1.First, please log in as a member of Artland Book Store, we’ll provide you a safe and pleasant shopping environment. |
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First, please log in as a member of Artland Book Store, we’ll provide you a safe and pleasant shopping environment. |
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2.To purchase items using our Shopping Cart, simply follow the steps listed below. |
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1) Sing in
2) Click the Add to Shopping Cart button on any item's product detail page.
3) If you wish to add more than one item to your order, enter a new search term in the search box or click the
www.artland.com.tw tab to return to our home page.
4) Confirm your shopping list
5) Read shopping guide
6) Next step
7) Fill in payment and shipping information
8) Next step
9) Shopping list is now complete.
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3.I may want to buy next time. (Wish List) |
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In “Buy Now” list, no book can be reserved to next day. So if you want to reserve your shopping list, you can tick the item and press “add to wish list” button to move it into “Wish List”
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4.When “shop cart” button appears to be gray, why can’t I push the button? |
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When “shop cart” button appears to be gray, why can’t I push the button? |
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5.Can I order this book if the in-store column shows “out of print”? |
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If in-store column shows “normal”/”O/P”, it means that there still stock in our store though the book is out of print.
If in-store column shows “out of stock/OP”, it means the book is out of print and out of stock at the same time. |
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Domestic delivery：
If this order is less than NT.3000, the postage for NT120 should be paid by buyer.
If the order costs more than NT.3000, Artland will be responsible for the postage.
Usually we would prefer to send all ordered books in one delivery. If you prefer to receive your ordered book whenever it arrives, we are able to deliver your order separately. However, you will only enjoy free delivery for the first time. We’ll have to charge the postage for the following deliveries if the amount is less than NT$3000.
International delivery：
Because this involves air parcel or courier charge, we have to check the cost first and get back to you by e-mail. And than you can proceed to pay. |
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7.Does Artland serve any clients overseas? |
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Yes |
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8.How long will I get my book? |
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It depends. We will give you an estimated time if you enquire by e-mail. |
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1.How to check the status of your order? |
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After finishing your shopping procedure, we will e-mail an order confirmation to you. You can see your shopping list number in this letter.
If there is any question, please click「my account」→ 「shopping lists」and e-mail us . You may also dial customer service line：02-2784-5166
「my account」→ 「shopping lists」information：
【Checking】 →It means that Artland have received your order and is still checking the status of payment.
【Logistics 】→It means your books have entered logistic progress.
【Sending】 →It means Artland have sent this package. You might start checking whether there is any package
arrived at your place.
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2.「my account」doesn’t answer my problems. |
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You can e-mail us with your shopping list number. You may also dial customer service line： 02-2784-5166 |
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3.I didn’t get the order confirmation? |
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If there is any question, please click「my account」 「shopping lists」and e-mail us . You may also dial customer service line：02-2784-5166
※Notice! ※ Free mail address, such as yahoo etc, might throw Artland’s order confirmation straight to the
“garbage” mail. You may check your “garbage” mails if confirmation e-mail does not arrive.
If you need another order confirmation, you can e-mail us with your member account and shopping list number. You may also dial customer service line： 02-2784-5166
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4.If you can not find a certain order in「my account」 |
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if you didn’t get an order confirmation nor see your order in「my account」, that means you didn’t place an order successfully. Please e-mail us or dial customer service line：02-2784-5166 to get a further reference. |
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5.can I delete this order after completing the order progress? |
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To protect your right, you can delete the order. Please e-mail order list number to us or fax to us in 24 hours for cancellation.
※Notice! ※ you can not delete your order list if your order list type shows:「sending」. |
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6.Can’t I change payment method? |
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No, you can’t. If you really need to change please e-mail us or dial customer service line：02-2784-5166 for further reference. |
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You may return new, unopened items sold and fulfilled by Artland.com within 7 days from receipt for a brand new one. Items should be returned in their original product packaging.
*Please note that if the return is not due to defects of the book, you have to be responsible for both the delivering postage and returning postages.
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2.How to exchange goods? |
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If you received a faulty item and need to exchange it for the same item, e-mail us or dial customer service line:02-2784-5166 to request a replacement.
※Notice! ※
◎Please keep your receiving voucher & dispatching list as an enquire basis.
◎Orders that were received more than 7 days will not be eligible for exchange. Sorry!
◎If product is missing in the return process, we can not account for it.
*Please note that if the return is not due to defects of the book, you have to be responsible for both the delivering postage and returning postages.
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1.How to reserve a book? |
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Please e-mail us with the book’s information, such as ISBN, book title, publisher, editor etc. You may also dial customer service line: 02-2784-5166.
※Tips※
ISBN no. to a book is just like ID no. to a person. Use correct ISBN in searching is the most efficient
and most accurate way to search a book.
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2.Does booking new book require any deposit? |
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If the book you want to order is a highly professional or theoretical one, we will require a certain percentage of deposit based on the book price. |
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3.If the book you want to order is a highly professional or theoretical one, we will require a
certain percentage of deposit based on the book price. |
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Normally, we will offer you special discount by booking the same book over 10 copies in one time. You may also e-mail us or dial customer service line: 02-2784-5166 for enquiry. |
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4.Can I book other categories book except from art, design…? |
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We are only specialized in art-related books.
If you intend to order Non-arts-related titles, please consult other websites.
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1.Join Artland’s membership |
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◎Membership can enjoy special discount by shopping from Artland.
◎Membership will receive the first hand new arrival info、bargain sale info from Artland bookstore EDM.
◎If you own the Artland Bookstore member card, you can enjoy 15% discount of list price and 10% of favorable
price. In addition, please key in your member card No. in “sign in membership info list” for recognition. |
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2.How to get Artland.com membership? |
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In the “Sign in” area, please press “Registration” button → fill out basic personal info → sent out this list.
After receiving Artland’s auto system confirming e-mail, you will get the membership of Artland.com.
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3.How to maintain my personal information? |
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Please sign in and click “edit my account” to edit your personal information |
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4.I forgot the e-mail address or password I registered before. |
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If you forgot your password, please click “Forgot Password” of “Sign In” area, fill in related information then send out. We will send password email to you after checking up your membership data.
If you forgot your e-mail address, please e-mail your personal info to service@artland.com.tw , you may also dial customer service line 886-2-2784-5166 we will send your e-mail address to you after checking up your membership data. |
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5.How to apply for Artland Book Store membership card? |
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Within 30 days or in single purchase, if only the sum of your consumptions added up to NT$5000, you can apply for membership card no matter shopping in shops or on web.
※ Shopping with a membership card, you may enjoy 15% off the list price and 10% off the favorable price no
matter you shop in stores or on web. |
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In your account, you can “Edit your personal information”、” Consult your shopping list ” 、 ” View your history of review” and “Order/ Cancel EDM” |
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2.Notice in editing your personal information |
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If you have a membership card, please remember to key in your membership card No. in “sign in member info list” to enjoy membership special discount. |
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3.「Consult your shopping list」 |
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3days after your payment, you can enter 「Consult your shopping list」to track your order conditions.
「my account」→ 「shopping lists」information：
【Checking 】→It means that Artland have received your order and is still
checking the status of payment.
【Logistics 】→It means your books have entered logistic progress.
【Sending】 →It means Artland has sent this package. You might start checking whether there is any package arrived at your place.
※Notice! ※ The information of order list is keep only for 6 months. If you want to view the list over pass 6
months, please e-mail us or you may dial customer service line: 886-2-2784-5166.
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4.Can I delete this order after completing the order progress? |
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To protect your right, you can delete the order. Please e-mail order list number to us or fax to us in 24 hours for cancellation.
※Notice! ※ you can not delete your order list if your order list type shows:「sending」. |
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5.「View your history of review」 |
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This space will preserve what you share with Artland Book Store. |
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You can choose to order or cancel EDM sending from Artland. |
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1.How to order or cancel Artland’s EDM? |
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Please log in first, then enter 「my account」→ 「Artland EDM」to make your choice.
If these Q&A can not satisfied you, please e-mail your questions to us. We will do our best to help! |
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